Privacy policy

White Glove Property Management ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect information when you visit our website, contact us, or engage our property management services.

Information We Collect
We collect information you voluntarily provide to us, including:

Name, email address, and phone number
Mailing and property address
Information about your property or tenancy
Communications you send to us
Payment and financial information related to rent or fees (collected through secure third-party processors)
We also automatically collect limited technical information when you visit our website, such as IP address, browser type, and pages viewed, through standard analytics tools.

How We Use Your Information
We use the information we collect to:

Provide property management services to owners and tenants
Communicate with you about your property, tenancy, account, or inquiries
Send rent reminders, maintenance updates, lease notices, inspection scheduling, and account communications
Respond to service requests and support inquiries
Comply with legal and regulatory obligations
Improve our website and services
SMS / Text Messaging Privacy
White Glove Property Management collects mobile phone numbers from tenants, property owners, and prospective clients solely for the purpose of providing property-related communications, including rent reminders, maintenance request updates, lease renewal notifications, inspection scheduling, and general account communications.

We do not sell, rent, share, or transfer mobile phone numbers or SMS consent information to any third parties or affiliates for marketing, promotional, or any other purposes. Mobile numbers collected through our website, contact forms, lease agreements, or tenant portal are used only by White Glove Property Management and our direct service providers necessary to deliver these communications.

Message frequency varies based on account activity. Message and data rates may apply according to your mobile carrier's plan. You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. For questions about our SMS program, contact us at the email or phone number below.

How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:

With service providers who assist us in delivering our services (such as payment processors, maintenance vendors, and communication platforms), under confidentiality obligations
With property owners regarding their tenants, or with tenants regarding their property, as necessary to fulfill our management duties
When required by law, subpoena, court order, or to protect the rights, property, or safety of our company, clients, or others
Mobile phone numbers and SMS consent information are never shared with third parties for marketing or promotional purposes.

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices
You may:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Opt out of SMS communications at any time by replying STOP
Opt out of marketing emails by following the unsubscribe link in any email
To make a request, contact us using the information below.

Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date.

White Glove Property Management Email: [email protected] Phone: 214-506-0683 Website: https://whiteglovepropertymanagement.com